Posted by Donna MacCabe July 8th, 2021 I can’t turn the lid to get it opened. First time using. Trying to wash it. Will probably have a better rating if I can get it opened to use. Posted by Nordic Ware July 8th, 2021 We’re sorry to hear you are having trouble opening your Cake Keeper. If you are still unable to open the cover please contact our Customer Experience Team at firstname.lastname@example.org.